Refund Policy
1. Overview
At Maxwell India, your satisfaction is our priority. We strive to ensure that every purchase you make is up to your expectations. This Refund & Return Policy explains how returns, refunds, and replacements are handled for products purchased through our website.
2. Products Without Return/Refund
Certain products do not qualify for return or refund due to hygiene, safety, or product nature. These include, but are not limited to:
Compression Stockings
Supports & Orthoses
Such products cannot be returned or refunded unless they are defective.
3. Return & Replacement Policy
3.1. Eligible Items
We accept return, replacement, or refund requests for eligible products — especially electronic and electrical medical products — provided the request is made within 5 days of delivery.
3.2. Conditions for Replacement
Replacement is available if:
The item received is unused and undamaged
It is in the original packaging
The claim is made within 5 days of delivery
For orthoses and support products, replacement is possible ONLY for size mismatch or defect issues.
4. Partial Refund Situations
We may grant partial refunds if:
The item is not in its original condition
The product is damaged or missing parts through no fault of our own
The item is returned after 5 days from delivery
5. How to Initiate a Return/Refund
To begin a return or refund:
Contact our support team via email at mona.maxwellindia@gmail.com or call +91-92150 05098
Attach your billing details and order information
Return the product to:
Maxwell India
# 234, Arjun Nagar, Ambala Cantt, Haryana, India (133001)
6. Refund Process
Once your return is received and inspected:
You will be notified by email of the approval or rejection of your refund.
If approved, your refund will be processed and credited to the original payment method — usually within 14 days of receiving the returned item.
If you paid by credit or debit card, refunds will be issued to the same card/account used for the purchase.
7. Late or Missing Refunds
If you have not yet received your refund:
Check your bank account again.
Contact your card provider — it may take some time before the refund is officially posted.
If still unresolved, reach out to us at mona.maxwellindia@gmail.com
8. Cancellation Policy
You may cancel your order anytime before delivery. To cancel:
Or call +91-92150 05098
Some products — such as bespoke, custom-made, or specialty items — may not be cancelled once ordered.
9. Contact for Assistance
If you have questions about returns or refunds, please contact: